Our Advantages
What You Gain
by Choosing Novasen
Not every home care arrangement is the same. Here is an honest account of what distinguishes the way we work — and why it matters to the families we serve.
Back to HomeCore Advantages at a Glance
These are the six areas where families consistently tell us they felt the difference with Novasen.
Verified and trained caregivers
Each caregiver is background-checked and completes structured orientation before placement.
Thoughtful caregiver matching
Personality, language preference, and daily habits factor into every placement decision.
Reliable backup coverage
Designated backup caregivers ensure residential care continues uninterrupted on rest days.
Transparent family communication
Regular updates and quarterly care reviews keep families informed and involved.
Flexible, adaptable scheduling
Care arrangements can expand or change as the senior's needs develop over time.
Support for home-based living
We preserve familiar routines, relationships, and environments — not replace them.
Each Advantage in Depth
Professional Expertise and Caregiver Readiness
Every Novasen caregiver arrives at a placement already prepared — not learning on the job. Our orientation programme covers personal care techniques, appropriate communication approaches for elderly individuals, fall awareness, and emergency response basics. Caregivers also receive guidance on working respectfully within someone else's home, understanding daily routines, and maintaining boundaries that protect both the senior and their family's privacy.
- Background verification before any placement
- Structured orientation covering care techniques and communication
- Ongoing check-ins to support caregiver development
Technology and Coordination
Novasen uses structured care documentation to track placement progress, caregiver schedules, and family communication. This means nothing important falls through the gaps — and families always have a point of contact who knows the full picture of how their loved one's care is going. Backup coverage scheduling is handled systematically, not informally.
- Structured documentation for each placement
- Coordinated backup scheduling — not left to chance
- Clear communication chain from caregiver to coordinator to family
Customer Service and Family Communication
A family liaison is assigned to every placement and is the consistent point of contact throughout the care relationship. Questions are answered promptly, concerns are addressed without deflection, and updates are shared proactively — not just when something goes wrong. For residential placements, quarterly care reviews give families a structured opportunity to reflect on how things are going and guide any changes needed.
- Dedicated family liaison for every placement
- Quarterly care reviews for residential clients
- Responsive to questions without unnecessary delays
Value and Pricing Clarity
Novasen's pricing is straightforward — three clearly defined service arrangements with set rates and no hidden add-ons. Families know what they are paying for before any care begins. The light housekeeping service starts at NT$7,000, outdoor accompaniment at NT$10,800, and the complete residential package at NT$60,000 per month. These figures include the coordination, backup coverage, and family communication that are built into every arrangement.
- Three clearly defined service tiers with fixed rates
- No hidden fees or surprise add-ons
- Coordination and backup coverage included
Outcomes and Wellbeing Focus
Our focus is not simply on completing tasks — it is on the wellbeing of the person being cared for. Caregivers are selected and matched with the goal of building a stable, positive relationship with the senior. For outdoor accompaniment, outings are tailored to individual interests and mobility. For residential care, the caregiver's role includes social engagement and maintaining daily rhythms that contribute to a sense of purpose and normalcy.
- Care matched to the individual — not a generic checklist
- Social engagement included in residential care
- Outings and activities tailored to mobility and preference
How Novasen Compares
A straightforward look at how our approach differs from what families often encounter with typical home care providers.
| Feature | Typical Providers | Novasen |
|---|---|---|
| Background verification for all caregivers | ||
| Caregiver matched by personality and preference | ||
| Designated backup caregiver for rest days | ||
| Quarterly care review with family participation | ||
| Dedicated family liaison assigned | ||
| Transparent pricing with no hidden add-ons |
Note: Comparison reflects common practices of general home care providers in the region and does not reference specific named organisations.
What Makes Novasen Different
A few specific features of how we work that families do not typically encounter elsewhere.
Personality-Based Matching Process
Most providers assign based on availability. We conduct intake conversations with both the senior and the caregiver candidate before any placement — considering temperament, pace, communication style, and shared interests. A good match makes care sustainable for everyone involved.
Care That Grows With Changing Needs
Families that start with occasional housekeeping visits can transition to fuller packages as needs develop — without having to restart the process. Our team monitors changes proactively and helps families think ahead rather than respond under pressure.
Built-In Continuity for Residential Clients
For live-in arrangements, the backup caregiver is not a stranger called in at the last minute. They are a designated person who is already familiar with the household, the senior's preferences, and the routine — so days off do not feel like disruptions.
Quarterly Reviews With Structured Input
Care reviews are not a formality — they are a genuine opportunity for families to guide adjustments. We share what has been working, raise any considerations, and listen to what the family wants changed. The care plan is updated accordingly.
Recognitions and Milestones
Years serving families in New Taipei City
Families supported since 2018
2024 New Taipei City Social Services Recognition
Community Care Category
Taiwan Home Care Association
Practitioner member in good standing
See If Novasen Is the Right Fit for Your Family
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