Privacy Policy

1. Introduction

Novasen ("we", "us", "our") is committed to handling personal information with care and transparency. This policy explains what data we collect, why we collect it, how it is used and protected, and what rights you hold in relation to it.

This policy applies to visitors of our website at novasenen.info and to individuals who enquire about or use our in-home elderly care services. Questions about this policy can be directed to [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact details: name, phone number, email address — provided when you contact us or submit a form.
• Care enquiry information: details about the elderly individual requiring care, their address, and care needs — shared voluntarily during consultations.
• Usage data: pages visited, time on site, browser type — collected automatically via cookies if you consent.
• Communications: records of email or telephone exchanges related to service delivery.

Retention: Contact enquiry data is retained for up to 24 months from last contact. Active care arrangement records are retained for the duration of the arrangement plus 5 years for compliance purposes. Website usage data collected via analytics is retained for up to 26 months.

3. Legal Basis and Purpose of Processing

We process personal data under the following legal bases, in accordance with Taiwan's Personal Data Protection Act (個人資料保護法):

• Consent: for optional analytics cookies and marketing communications.
• Contract performance: to process enquiries and deliver agreed care services.
• Legitimate interest: to respond to enquiries, maintain records, and improve our services.

4. How We Use Your Data

• Responding to enquiries about our services
• Coordinating and delivering in-home care arrangements
• Communicating with families about active care placements
• Improving our website and service quality
• Complying with legal obligations

We do not sell personal data to third parties. We do not use personal data for automated decision-making.

5. Data Security

We take reasonable technical and organisational precautions to protect personal data:

• HTTPS encryption for all website data transmission
• Access to care records limited to relevant staff
• Regular review of data access permissions
• Prompt notification to affected parties in the event of a confirmed data breach

6. Cookies

Our website uses essential cookies required for basic functionality, and optional analytics and preference cookies which are only activated with your consent. You can review and manage cookie settings at any time via our Cookie Policy page.

7. Third-Party Services

We may use the following third-party services on our website:

• Google Analytics — website usage statistics (optional, consent-based)
• Google Maps — embedded map for office location display

Each third-party service operates under its own privacy terms, which we encourage you to review independently.

8. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of data we are not required to retain
• Withdraw consent for optional data processing at any time
• Object to processing based on legitimate interests
• Lodge a complaint with Taiwan's Personal Data Protection Commission if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond within 15 business days.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from a minor, please contact us immediately so we can remove it.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently before providing any personal information.

11. Policy Updates

We may update this policy from time to time. Material changes will be noted on this page with a revised "Last Updated" date. Continued use of our website following a change constitutes acceptance of the updated policy.

12. Contact

For data-related enquiries: